If you require a refill of a current medication from your physician at WIMC / Wake Pediatrics in North Raleigh, simply call your pharmacy and they will contact us for the refill information. Or you can make prescription refill requests using your Patient Portal. Calling your physician’s nurse/assistant will only delay the process.
If you are requesting an antibiotic, or a refill for an antibiotic, please contact your PCP. This should not be left on the refill line.
In most cases, if you require a prescription for a new medication, you will need to schedule an appointment with your physician by calling our office.
How to make a request through Patient Portal
Patient Portal is a great tool for our patients convenience. You can make prescription refill requests through Patient Portal online. When you make a request, we will assess and complete the request if you are approved for a refill. Once we have completed the request, you will receive a message saying that your prescription has been filled and is available at your pharmacy. Sometimes prescriptions can not be sent electronically to pharmacies. If this is the case, we will send you a message notifying you that your script is available for pick up.
Prescription Refill Tips
- Remember that it takes 3-4 business days to process a prescription refill request
- Always try to make the request when you have about a 10 day supply left to ensure that you do not run out.
- If there are no more refills on the bottle, do not use that prescription number. When we send in a new prescription it will be assigned a new prescription number and it could be overlooked if the pharmacy is looking for the old prescription number.
- When getting a new prescription come visit us and make the request to WIMC through your patient portal.
Mail Order Pharmacy
If you use a mail order pharmacy, please contact our prescription line at 781-7500 ext. 1243. Once your prescriptions are processed (which may take 2-3 business days) your prescriptions will be mailed to you. Our office will not call or fax to your mail order pharmacy.
We do have the ability to send prescriptions electronically to some mail order pharmacies. This is only for regular maintenance medications. Pain, anxiety, and sleep medications will be mailed to the patient.
Please keep in mind that it takes 2-3 business days to process your prescription request. Contacting our office to check on the status of your refill will only delay this.
Wake Pediatrics wants to make the prescription refill process less of a headache for you. If you have any more questions about the process, contact us at our Raleigh, NC office.